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概要
A reliable, punctual, and self-motivated professional seeking employment where one is able to utilize their exceptional interpersonal skills and previous experiences at becoming an asset to a growing company with the ambition of advancing and learning new skills. I have an outstanding work ethic, and I am exceptionally detail oriented, have excellent organization skills, acquire admirable verbal and written communication skills, and possess the ability to prioritize and self-direct while proficiently multi-tasking under pressure in a fast paced environment. I have extensive customer service experience in office environments and service industries, giving me varied skills and the ability to work with many different types of people.
KEY SKILLS
• A clear and confident telephone manner.
• Ability to communicate effectively with a wide range of customers.
• Proven aptitude for dealing with customer complaints.
• Extensive knowledge of Microsoft Office, Excel and PowerPoint.
• Experience of working in a busy, inbound call centre environment.
• Dealing with customers Face to Face.
• Fully aware of the importance of data security and relevant legislation.
工作经历
Fixed Line & Data Support Executive
• Responsible for processing and fulfilling a wide range of business customer requests and orders for fixed line products and data services, e.g. DOT, DB OOT, T-Biz) whilst ensuring an exceptional customer experience.
• Provide fast and efficient support within agreed SLA's against all of the responsibilities on the Service desk queue below.
o Relocation orders
o Cancellation orders
o Plan change requests (upgrades and downgrades)
o Local number porting orders
o New order requests
o Order verification
o ADSL service fulfillment
o NBN order provisioning
o Back office administration
o Answer and make phone calls from customers and Telstra/ NBN
Customer Service Executive
• Responding promptly to customer enquiries in person or via telephone, letter, and email – always in a professional & efficient manner.
• Dealing efficiently with questions and queries from customers.
• Keeping up to date with all the company's products, services and procedures.
• Maintaining up to date paper and computer based files and administrative systems
• Accountable for handling conceptual sketch proposals and architectural detail drawings, managing detail drawings in AutoCAD & drafting engineering drawings.
• Facilitated drafting functions for the Design Team, filed drawing and technical documents & handled generation of professional illustrations and realistic impression via 3D SketchUp (VRAY)
• Extended support to the project manager in all aspects of project coordination and implementation with careful follow up & liaising with the relevant parties, such as the vendors, suppliers and clients
Customer Support Supervisor (Australia Based)
• Supervise customer service representatives within the branch while providing the tools to ensure the best service possible.
• Recording and analysing data from customer complaints to identify recurring problems and limit repeat complaints.
• Scheduling and coordinate appointments.
• Giving feedback to managers on the efficiency of the customer service processes and system.
• Mobile Device Management (MDM) L1 Support - Air Watch
• Giving product, pricing and delivery information to customers.
• Issuing refunds or compensation to customers.
Certification:
o Telstra Business Partner Voice Certificate
o Telstra Business Partner Data Certificate
o Telstra Business Partner Wireless Certificate
o Telstra Business Partner Solutions Professional Certificate
Help Desk (Ireland Based)
• 3 projects: Vodafone & Avaya, Worldstone and Slendertone.
• Identify and organize tickets according to priority.
• Provide technical support to customers via telephone, email and through tickets
• Distribute tickets to engineers and technicians.
• Operates computer for purpose of providing information to requesting clients and/or engineers.
• Troubleshoots minor equipment malfunctions and corrects them as directed by computer operation manuals, or supervisor.
• Maintain customer’s accounts, Discuss warranties and replacement parts.
Customer Service Officer
• Providing information to guests about hotel policies, services and amenities, responding to requests for assistance and information, providing information to guest about the local area (e.g. direction, places to eat)
• Inspect level of cleanliness and report issues to the management
• Assist in scheduling of staffs according to projected staffing requirements
• Respond to guests’ requests and complaints
• Report needed repairs to the maintenance staff
• Oversee housekeeping staff to maintain cleanliness of individual rooms and other areas
